Frequently Asked Questions

Welcome to our frequently asked questions page.  Below you may find quick answers to some of your questions.  We are here to help and if you cannot find the answer here, you are welcome to email us – info@supportforneurodiversity.com – but please bear in mind a reply make take a little longer.

Shop/Purchases

1. Which company will dispatch your supplements?

The suppliments are supplied and dispatched from our partner Zen Health Foods.

However, you will receive an order confirmation and tracking number from Support for Neurodiversity.

2. What are your delivery and P&P costs?

Zen Health Foods offer  Standard Delivery within the UK is 3 to 5 working days. 

They offer free delivery for orders over £20.00, and £3.99 (48hr Tracked) or £5.99 (For Next Day Delivery) for orders less than £20.00

 

3. Do you ship to outside the UK?

Unfortunately, we are unable to offer international shipping options.

 

4. Who do I contact if I have a query about my order?

Please contact Zen Health Foods directly either by email or phone:

info@zenhealthfoods.com

02083 431002

 

5. What will appear on my card statement for the purchase?

JS Health Ltd

 

For parents

1.  Where do I start?

      • Many parents find they can be overwhelmed with day to day pressures and finding extra support may seem daunting. You are not alone. We recommend that you start with a therapist first.  They can help guide you to the best approach for your child. You can pick from the descriptions found here
      • You may also find our ‘what can help pages useful:

2.  Do your therapists offer face to face consultations?

      • We suggest that you start with an online or telephone discussion. This will get you off to a good start as conveniently and quickly as possible.  You can discuss with your therapist if you will need face to face sessions or whether you can continue online.
      • You can book an online appointment here.

    3.  What if I can’t afford the treatments and supplements?

        • We are working towards establishing a fund that will contribute to the costs of treatments. However this will need the support of generous donors, volunteer fundraising and contributions from the services we sell.  All donations and our profits will be ploughed back into the organization including this new Support Fund.  We will open the application process when we have established the fund.

    4.  What if I need to talk to someone before I start?

        • If it all seems too much to begin with, we can arrange a call back. If you send us an email – info@supportforneurodiversity.com – we can arrange for someone to call you.  Please bear in mind that this may take a few days.

    5.  How do you select your therapists?

        • Our organisation has been set up to share the knowledge we have gained from first-hand experience of these methods over more than a decade. All our therapists have been selected because of their proven track record. All of them are qualified and highly experienced.  In addition to this, many of our therapists and contributors are also highly regarded academics with direct knowledge of the most up to date research.

    6.  How do I know whether the nutritional advice and supplements suggested will work for my child?

        • The advice on our website comes from registered therapists, and leading researchers.  You can be confident that their recommendations are based on evidence-based research.
        • Please see our Terms and Conditions for further information.

    For professionals

    1.  How do I become one of your recommended therapists?

        • We are currently looking to expand the number of therapists we offer appointments with. If you are interested, please email us – info@supportforneurodiversity.com – with your application, and include the following information:
            • CV
            • Covering letter to  include:
            • Qualifications
            • Experience working with nuerodiverse individuals
            • Skills

      Contact us

      1. How do I contact you?

      2.  Do you have social medial accounts?

          • We currently have two social media accounts – Facebook and Instagram: @supportforneurodiversity.com

      Fundraising

      1.  Can you help me raise funds for my child’s treatment?

          • We are developing packs of ideas and resources to help you fundraise for a specific child and for our Support Fund. A good place to start is to set up a GoFundMe page.
      2. Can I donate to help children with neurodiversity?
          • We will soon be establishing our Support Fund. This will provide families in need with some financial support to pay for therapies and supplements.  The donation pages and application process will be added to our website over the next few months.

      Policies